Marula Decor Terms and Conditions

Marula Decor is a manufacturer and wholesaler of African décor, art, gifts and jewellery.

Delivery policy
Subject to availability and receipt of payment, orders will be processed within 2 days and dispatch confirmed by way of
a waybill/tracking number emailed to the client. Goods will be dispatched via courier service. Upon arrival of the order
in the recipient’s country, the courier company will make contact with the recipient to notify them of arrival of their
order in their country, and to inform them of any local sales taxes and disbursement fees payable. The recipient then
has 7 days to make payment to the courier, otherwise the order may become subject to storage charges, which will be
for the recipient’s account. Should the recipient be unable or unwilling to make payment to the courier, then the
parcel will be returned to Marula Decor, and the recipient forfeits their right to a refund. Marula Decor is unable to give advice on
any international duties or taxes. Prices shown do not include any duties or taxes. Marula Decor is not liable for costs that
may be charged by local customs and duties offices in your country, nor any disbursement fees that may be charged
by the courier delivering your order. We are unable to deliver to PO Boxes.

Return and Refunds policy
The provision of goods by Marula Decor is subject to availability. We endeavour to have all displayed items in stock at all
times, however due to circumstances sometimes beyond our control, there may be a short delay in updating the stock
levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team.
Items which are not in stock may soon become available again, however if you do not wish to wait, we will offer you a
choice of another product or a full refund.
In the unlikely event of our customers receiving a damaged or incorrect item, once verified, we will replace any such
items providing:
• We are notified in writing within 48 hours of receipt of goods.
• The goods are still in their original packaging.
• The goods are immediately made available for our sales agent or nominated courier to collect. Marula Decor will then
replace the item free of charge, providing stock is available, or if not, then pass a credit or refund. Postage or courier
costs will be covered by Marula Decor. Cancellation of orders by the client will attract a 10% administration fee, providing the
order hasn’t yet been exported.

Customer privacy policy
Marula Decor shall take all reasonable steps to protect the personal information of users. The private information required
for executing the orders placed through, namely our customer’s personal information, delivery
address and telephone numbers, will be kept in the strictest confidence by us and will not be sold or made known to
third parties. Only the necessary information, such as the delivery address and contact phone number, will be made
known to third parties delivering the product.
Our full privacy policy can be viewed at:
For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to
Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Prices quoted on our website are based in South African Rands and are automatically converted to your own currency,
based on the country you are in (Geolocating). This currency converter facility is done by PayFx
( and is based on current foreign exchange rates. It is merely to
be used as an indication, as exchange rates fluctuate constantly.

Payment options accepted
Payment may be made via Visa / MasterCard, PayPal or PayFlex.

Credit card acquiring and security
Credit card transactions will be acquired for Marula Decor via PayGate (Pty) Ltd who are a licensed payment gateway for
Commercial banks in South Africa. PayGate (Pty) Ltd uses the strictest form of encryption, namely Secure Socket Layer
3 (SSL3), and no credit card details are stored on the website. Users may go to to view their
security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Marula Decor separately from card details which are entered by the client on PayGate’s
secure site. For more detail on PayGate refer to

Marula Decor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this
website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Marula Decor chooses as its domicilium citandi et executandi for all
purposes under this agreement, whether in respect of court process, notice, or other documents or communication of
whatsoever nature, Units 3 & 4, Storage Park, Meubel Road, Industrial Area, Knysna, 6571, South Africa.

Marula Decor may, in its sole discretion, change these Terms and Conditions or any part thereof at any time, without notice.

Company information
Marula Decor company registration number: 1997/059569/23
Marula Decor VAT number: 4590174183

Marula Decor Support Details
Tel: +27 (0)44 382 3912