Returns Policy

If you are not entirely satisfied with your purchase received, you may return it for a full product refund within 30 days from the date you received it.

• To be eligible for a refund, your item must be returned to us in the same condition that you received it, and re-packed in the original packaging.
• Your item needs to have the receipt or proof of purchase.

The provision of goods by Marula Decor is subject to availability. We endeavour to have all displayed items in stock at all times, however due to circumstances sometimes beyond our control, there may be a short delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be contacted by our online team.
Items which are not in stock may soon become available again, however if you do not wish to wait, we will offer you a choice of another product or a full refund.

In the unlikely event of our customers receiving a damaged or incorrect item, once verified, we will replace any such items providing:
• We are notified in writing within 48 hours of receipt of goods.
• The goods are still in their original packaging.
• The goods are immediately made available for our sales agent or nominated courier to collect. Marula Decor will then replace the item free of charge, providing stock is available, or if not, then pass a credit or refund. Postage or courier costs will be covered by Marula Decor.

Cancellation of orders by the client will attract a 10% administration fee, providing the order hasn’t yet been exported. Once an international order has left South Africa, it unfortunately cannot be cancelled anymore.