FAQ

Regional deliveries – South Africa and neighbouring countries

1. FedEx
2. Globeflight
3. Kargo

Export

1. FedEx

• International Courier (Door to door):  6 – 8 working days  (DAP service)
• International Air Freight:  approximately 2 weeks  (CIF service)
• International Sea Freight: approximately 4 – 5 weeks  (CIF service)
• Local Deliveries:  2 – 3 days

International shipping costs for most items are calculated automatically on the checkout page, based on the delivery address. International shipping costs for very large pieces may require a manual shipping quote to be calculated by us. These large items are marked on our website and require an email from you with your address.

Updates will be forwarded to keep you informed of the shipments status, as well as a tracking number where you can check online.

• International Courier (Door to door) – DAP: Local taxes (if applicable) Please note that minor charges may be incurred in the form of disbursement fees levied by some couriers.
• International Air Freight & Sea Freight (CIF): Local taxes (if applicable), clearing charges and local transportation to the final destination.
• Domestic Courier: No

Yes, both international and domestic charges include insurance.

In the unlikely event of any damaged or incorrect items received by our customers, once verified, we will replace any such items providing:

• We are notified in writing within 48 hours of receipt of goods.
• The goods are in their original packaging.
• The goods are immediately made available for our sales agent or nominated courier to collect.

Marula Decor will then replace the item free of charge, providing stock is available, or if not available, then pass a credit or issue a refund. Postage or courier costs will be covered by Marula Decor. Please refer to our full Terms and Conditions on our website for more information.